In the event your virtual or physical Airwallex card was lost. stolen, used fraudulently, or never received, Airwallex has made it easy to quickly request a replacement card. Both Admin and Employees (cardholders) can easily request a replacement card by following the steps below.
Replacing a virtual card
Cardholders or Admin can request a replacement virtual card in the event that the card was used fraudulently or you suspect the card details were compromised.
Airwallex will immediately issue you a replacement virtual card with new card details.
Step 1. Click the 'Cards' section of your account, then select the card you need to replace
Step 2. Click on “Manage Card” and select “Replace Card”
Step 3. Select the reason for replacing your card.
Step 4: Confirm your request for a replacement card by clicking “Replace Card.” Note that this action cannot be reversed.
What happens next?
Your card will immediately be replaced with a new card number, expiry date, and security code (CVV). Remember to update any merchants with your card details on file.
Replacing a physical card
Cardholders or Admin can request a replacement physical card in the event that the card was lost, stolen, or if the card details were compromised.
They can also request a replacement card to be shipped if the physical card was never received in the mail.
Step 1. Click the 'Cards' section of your account, then select the card you need to replace
Step 2. Click on “Manage Card” and select “Replace Card”
Step 3. Select the reason for replacing your card.
Step 4. Select the delivery address. You can select your company address, personal address, or add a new delivery address if required.
Step 5: Confirm your request for a replacement card by clicking “Replace Card.” Note that this action cannot be reversed.
What happens next?
We will deliver your new physical card to the address provided. In the meantime, we will provide you with a virtual card to use for online purchases.
Remember to activate your physical card once it’s received by following the steps here.