Important note: eGIRO is only supported by some banks in Singapore. Please check with your banking provider if eGIRO is supported.
Step 1. Link your Singapore bank account
1. Navigate to “Business Accounts” and click “Add funds”
2. Select the Borderless cash account you wish to add funds to
3. Select “With direct debit from a Linked Bank Account”
4. Select the bank account owner from the dropdown menu.
This includes the UBOs associated with your account. Please fill out the bank account details of the bank account owner.
Your selected form of identification (previously associated with your account during onboarding) will be used to verify your Bank Account and to establish the direct debit authorisation.
Identification details will be verified by your bank. Please ensure that the bank account owner details are accurate, otherwise, the linked bank account will fail to be created.
If you need to add an account owner or additional form of identification, you may contact support.
5. Verifying Account and Authorising Direct Debit
Airwallex will redirect you to your external bank site to complete account verification and direct debit authorisation. The details you provided will be confirmed by your bank.
If your bank does not support eGIRO, we will send 2 micro-deposits to your external bank account for verification. When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard or by going back to the Linked Accounts page) to input the micro-deposit amounts and complete verification. Please note that this Linked Bank Account will not support adding funds via eGIRO direct debit.
6. Completing the process on your external bank site
Log in to your bank account and follow the instructions provided (exact experience differs by bank). When enabling and setting up direct debit, you have the option to add a payment limit and expiration date. If you need to adjust payment limits or your authorisation expires, you will need to go through this process again in the future.
For business bank accounts, a second level of approval might be required. Please check with your bank on the process.
We will send a copy of the Direct Debit Authorisation to the bank account owner’s email address, once the Linked Bank Account is verified and your bank confirms the identification information.
Step 2. Add funds from Linked Bank Account using eGIRO
1. Go to “Business Accounts” and click “Add funds”
Select the Borderless cash account you’ve linked this bank account to, and hit “Direct debit from Linked Bank Account”.
2. Enter your desired amount
Please be reminded that the amount you add is subject to a preset daily limit. To increase the preset daily limit, you can contact your Account Manager or our Support Team through our WebApp.