Why should I connect my Airwallex account to NetSuite?

 You can now set up a bank feed for each currency balance you have in Airwallex allowing you to auto-sync and easily reconcile Airwallex transactions in NetSuite. 

Will I have to pay to connect my Airwallex account with NetSuite?

Connecting your Airwallex and NetSuite account is completely free!

How does the NetSuite integration work?

 

How do I connect to Bank Feeds?

1. Navigate to the 'Connections' tab on the Airwallex webapp

2. Select the NetSuite Bank Feed tile to open to the NetSuite home page. Click the connect button in the top right

3. You will be asked to provide your NetSuite account details to authorise the connection. Please refer this article for instructions to locate these details. 

4. Once you’ve provided your NetSuite account details you will be able to select the currencies you wish to sync to NetSuite and click connect.

5. You have now successfully connected to NetSuite! Your Airwallex transactions for the currencies you've selected will sync to NetSuite hourly. You are able to edit the currencies that sync to NetSuite by selecting the edit currencies button in the top right.

 

How do I disconnect Bank Feeds?

1. Navigate to the 'Connections' tab on the Airwallex webapp and select the NetSuite Bank Feed tile to open to the NetSuite home page.

2. Click the disconnect button in the top right to disconnect the bank feed. 

 

How do I see my older Airwallex transactions in NetSuite?

Once connected, we pass through the last 24 hours of transactions to NetSuite.

For older transactions, you can either manually enter or upload your older transactions into NetSuite. We recommend reaching out to your NetSuite Account Manager for assistance.

 

How does the Airwallex connection to NetSuite Bank Feeds work?

When you connect your NetSuite account to Airwallex, you give Airwallex permission to send transactions to your NetSuite account. A bank feed will be created in NetSuite for each currency balance you connect. The first sync will pull in the transactions from the last 24 hours, and going forward your transactions will sync to NetSuite hourly. 

 

When will my Airwallex transactions sync to NetSuite?

Your transactions will sync to Airwallex hourly.

 

My transactions aren’t syncing, what should I do?

Your Airwallex transactions should sync hourly. If the transactions haven’t synced or you have an urgent issue, please follow the steps below. 

1. Navigate to the 'Connections' tab on the Airwallex webapp and select the NetSuite Bank Feed tile to open to the NetSuite home page.

2. Check to see if an error message is displayed indicating an issue with your NetSuite connection. 

3. If an error message is present, please follow the prompts to reconnect the bank feed. 

4. If the issue is not resolved upon re-connection or an error message does not appear please contact our customer support team.