• You must be an Owner or have Create/edit permission for Linked bank accounts on the relevant account. 

• The external bank account owner must be a UBO, director, or authorised person registered during your Airwallex onboarding.

Linking an external bank account to your Borderless Cash account lets you add funds via Direct Debit — a pull-based method where Airwallex initiates a transfer from your external bank into your Borderless Cash account.

Direct Debit deposit is only available to businesses registered in the following countries. Refer to each region’s specific guidance on how to use Direct Debit deposit to link your external bank account:

• Australia: See How to add funds via PayTo in Australia

• Hong Kong: See How to add funds via FPS direct debit in Hong Kong

• New Zealand: SeeHow to add funds via direct debit in New Zealand

• Singapore: See How to add funds via eGIRO direct debit in Singapore?

• United States: See How to add funds via ACH direct debit in the United States?

If you’re not a business registered in the above regions, adding funds via Direct Debit is not available.

For Amazon sellers, linking an external bank account is a prerequisite to link your Airwallex Global Account to Amazon. See How to Link Your Airwallex Global Account to Amazon

• If you are registered in any of the above countries (Australia, Hong Kong, New Zealand, Singapore, or the United States) you can also link your external bank account via Direct Debit.

• If you're not registered in one of these countries, or your external bank account doesn't support Direct Debit, Micro-deposit is the default verification method.

Linking a bank account may be required by Airwallex for certain scenarios. Micro-deposit is the default verification method.

1. In the left menu, select Business Accounts.

2. Select the Borderless Cash account you want to link the external bank account to.

3. On the account page, select the Linked bank accounts tab.

4. Select the + Link external bank account button on the right.

5. From the dropdown menu, select the bank account owner — options are UBOs, directors, and authorised persons registered on your Airwallex account.

6. Enter your bank account details and verify that they are correct. You may adjust the bank account name to match exactly the name recorded at your financial institution, provided the account is still owned by the selected person.

7. Select Submit to proceed.

Outcome: Airwallex sends two small micro-deposit amounts to the external bank account within 2 business days.

1. Check your external bank account statement for two small credits from "Airwallex" — these arrive within 2 business days.

2. Return to the Linked bank accounts tab in your Airwallex account.

3. Enter the two micro-deposit amounts when prompted.

4. Select Confirm.

Outcome: Your external bank account is linked and verified. You can now use it to add funds to the connected Borderless Cash account.

I cannot see Linked bank accounts tab

Linked bank accounts tab is located at the top of your business account page. If you are an Amazon seller or are required to link an external bank account by Airwallex for the business account selected and do not see Linked bank account, contact support through Kai: On the right side of any page, open the Kai panel.

Double-check that the bank account details you entered are correct. If the details are incorrect, remove the linked account and start the linking process again with the correct details. If the details are correct and deposits still have not arrived, contact support through Kai: On the right side of any page, open the Kai panel.

Only UBOs, directors, and authorised persons registered during your Airwallex onboarding are available as account owners. If the person is not listed, contact Airwallex support to update your registered ownership details.

Verify the exact amounts as they appear on your bank statement — enter them in decimal format (for example, 0.12 and 0.34). Enter the amounts exactly as they appear on your statement, to the cent. If verification repeatedly fails, contact support through Kai: On the right side of any page, open the Kai panel.

• How to add funds to your Borderless Cash account

• What are Linked Bank Accounts

Seeing a different version of the Airwallex platform?

You may be on the previous version of the Airwallex platform. See Revamped Airwallex experience: one place to run your whole business (beta) for more information on the change.

The best way to confirm if you are on the new version is to check your left sidebar column for any mention of Business Accounts. In the same sidebar, you can also check that you do not see Wallet or Transfers.

Certain actions and pages may not be visible if you have not been given sufficient global or account permissions.

New platform version	Previous platform version
New Airwallex platform: left sidebar showing Business Accounts item.	Previous Airwallex platform: left sidebar showing Wallet and Transfers items.