This article provides a step-by-step guide on how to establish a connection between your external bank account and Airwallex.
If you are a business registered in the following countries, please refer to this guide instead:
For the New Airwallex WebApp Experience (Beta phase):
If you see "Business Accounts" in the left navigation column, you're on the new Airwallex experience. If you don't see this then please refer to steps outlined under "For the existing Airwallex Webapp Experience"
Step 1. Navigate to ‘Business accounts’
Select the cash account you’d like to link your external bank account to.
Step 2. Go to the ‘Linked bank accounts’ tab
Click ‘Link external bank account’.
Step 3. Select a bank account owner
On this page, you will be presented with a drop-down that includes the names of the UBOs, directors, or other authorised persons associated with the account that you have provided to Airwallex during onboarding.
Step 4. Input your bank account details, check that the details are correct, and click 'Submit'
Please note that you may amend the bank account name so that it matches exactly against the account name recorded at your financial institution (i.e. from ABC Inc. to ABC Ltd.). However, it must still be owned by your selected bank account owner.
Step 5. Verify your Linked Bank Account
To verify your linked bank account, check your external bank account for the 2 micro-deposit amounts, which are expected to arrive no later than 2 business days. Look out for “Airwallex” in the payer name. If you do not see your micro-deposit after 2 days, please double-check that the bank information (including account name and account number) you entered is correct.
When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard or by going back to the Linked Accounts page) to input the micro-deposit amounts and complete verification.
Remove a linked bank account
You can remove a linked bank account from the Linked Accounts page in the Airwallex web app.
- From the left-hand menu, go to ‘Business accounts’.
- Select the cash account you’d like to remove the Linked Bank Account from.
- Go to ‘Linked Bank Account’.
- Find the account you’d like to unlink and select the more options menu next to it.
- Select ‘Remove bank account’
For the existing Airwallex Webapp Experience:
If you don't see "Business Accounts" in the left navigation column, you're on the old Airwallex experience. You will be migrated to the new WebApp experience soon as we gradually roll it out.
Step 1. Navigate to 'Wallet' > 'Linked Accounts'
Step 2. Select a bank account owner
On the next page, you will be presented with a drop-down that includes the names of the UBOs, directors, or other authorised persons associated with the account that you have provided to Airwallex during onboarding.
Step 3. Input your bank account details, check that the details are correct, and click 'Submit'
Please note that you may amend the bank account name so that it matches exactly against the account name recorded at your financial institution (i.e. from ABC Inc. to ABC Ltd.). However, it must still be owned by your selected bank account owner.
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Step 4. Verify your Linked Bank Account
To verify your linked bank account, check your external bank account for the 2 micro-deposit amounts, which are expected to arrive no later than 2 business days. Look out for “Airwallex” in the payer name. If you do not see your micro-deposit after 2 days, please double-check that the bank information (including account name and account number) you entered is correct.
When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard or by going back to the Linked Accounts page) to input the micro-deposit amounts and complete verification.
Remove a linked bank account
You can remove a linked bank account from the Linked Accounts page in the Airwallex web app.
Log in to the Airwallex web app.
From the left-hand menu, go to Wallet.
Select Linked Accounts.
Find the bank account you want to remove.
Select the more options menu next to the linked account.
Select Remove bank account.