This article provides a step-by-step guide on how to establish a connection between your external bank account and Airwallex.
For customers with businesses registered in the United States, you may refer to this guide to link your bank account and add funds via direct debit.
Adding funds via direct debit: We've temporarily paused the acceptance of new Linked Bank Accounts based in Australia to be used for direct debit. If you have an existing Australian bank account linked to Airwallex, you can still direct debit from that account to add funds.
Important notes:
- This guide is also not applicable to customers who have been onboarded through our Airwallex Hong Kong entity. If you belong to this category, please refer to this guide.
Step 1. Navigate to 'Wallet' > 'Linked accounts'
Step 2. Select a bank account owner
On the next page, you will be presented with a drop-down that includes the names of the UBOs, directors, or other authorised persons associated with the account you provided to Airwallex during onboarding.
Note: Customers with businesses registered in the United States are only allowed to link an external bank account belonging to the business. (Plaid partners with us to provide Open Banking verification of linked bank accounts in the United States.)
Step 3. Input your bank account details, check that the details are correct, and click 'Submit'
Please note that you may amend the bank account name so that it matches exactly against the account name recorded at your financial institution (i.e. from ABC Inc. to ABC Ltd.). However, it must still be owned by your selected bank account owner.
Step 4. Verify your Linked Bank Account
To verify your linked bank account, check your external bank account for the 2 micro-deposit amounts, which are expected to arrive no later than 2 business days. Look out for “Airwallex” in the payer name. If you do not see your micro-deposit after 2 days, please double check that the bank information (including account name and account number) you entered is correct.
When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard or by going back to the Linked Accounts page) to input the micro-deposit amounts and complete verification.