This feature is currently only available for selected customers with businesses registered in Australia and the United States. Customers with access can add funds via Direct Debit from bank accounts based in Australia and the United States. If you would like to request this feature and get early access for your account, let us know here.
To make it easier for you to top-up funds to your Airwallex wallet - you can link your bank accounts to Airwallex. This allows you to withdraw funds from your other bank accounts into Airwallex via direct debit all within the Airwallex platform. Linking new accounts is currently only supported on the web app for bank accounts based in the United States.
Note: Direct debits can only be initiated by approved users on your account; Airwallex will never initiate direct debits without your knowledge. Funds typically take 2 - 4 business days to be deposited into your Airwallex wallet via direct debit. For more information on settlement timeframes, refer to this guide. All accounts also have a preset daily limit; to raise this limit, you can contact our Support Team here.
- How to link my United States bank account?
- How to link my Australian bank account?
- How to link my Hong Kong bank account?
- How to link my Singapore bank account?
- Set User Permissions for initiating direct debits
How to link my United States bank account?
1. Click on “Add funds” on your Dashboard or Wallet tab
2. Click on “Direct debit from Linked Bank Account”
3. Select the bank account owner from the dropdown menu
The external bank account must be under the name of your business that is registered with Airwallex.
4. Verify your bank account
Airwallex uses Plaid to verify your bank account information and check if your account balance can cover the transaction amount. Plaid provides a secure environment for you to connect your financial accounts. Airwallex will not have access to your bank account information. Learn more about Plaid’s commitment to consumer privacy.
You need to enter your bank credentials (i.e., username and password information) to log in to your bank account. Please note that the owner of the selected bank account must be the same as the owner you specified in Step 2. Otherwise, we may fail to verify the account.
After successfully verifying and creating an active Linked Bank Account, you can now use direct debit to add funds! For now, USD direct debit top-up is only supported on Web, while support for iOS mobile app is coming out soon.
Please note that you need to authorize Airwallex to direct debit from your external bank account. We will send a copy of the Direct Debit Authorization to the bank account owner’s email address.
How to link my Australian bank account?
We're temporarily pausing the acceptance of new Linked Bank Accounts based in Australia to be used for direct debit. If you have an existing Australian bank account linked to Airwallex, you can still direct debit from that account to add funds.
How to link my Hong Kong bank account?
1. Click on “Add funds” on your Dashboard or Wallet tab
2. Click on “Direct debit from Linked Bank Account”
3. Select the bank account owner from the dropdown menu, which includes the UBOs and individuals associated with your account that you have provided to Airwallex during onboarding. Then fill out your Bank Account information.
4. Direct debit authorisation
As part of the Direct Debit Authorisation process, Airwallex will use your selected form of identification (previously associated with your account during onboarding) to establish the direct debit authorisation, and identification details will be verified by your bank. Please ensure that the bank account owner details are accurate, otherwise, we may fail to verify the account.
If you need to add an account owner or additional form of identification, you may contact support.
Airwallex will use your selected form of identification (previously associated with your account during onboarding) to establish the direct debit authorisation, and identification details will be verified by your bank.
Note: As the identification details stored with the external banks could differ
5. Verify your bank account
Log in to your bank account and deposit to your Airwallex account by sending funds to the account details shown on the screen.
We will use the details contained in your deposit to verify that the bank account details match the ones you have provided. After verification, your Linked Bank Account’s status will become “Active” and you will receive a confirmation email.
Any funds received will be credited to your Airwallex wallet balance, regardless of whether the verification was successful. For more information, you may refer to this guide on deposit verification
Once your bank account and identification information is verified, you will be able to add funds via Direct Debit, using the “Add funds” method shown above in Steps 1 and 2. For Hong Kong, if your bank account supports both currencies, you will be able to top-up with both HKD and CNY!
We will send a copy of the Direct Debit Authorisation to the bank account owner’s email address, once the Linked Bank Account is verified and your bank confirms the identification information.
Note: Currently, if you make any changes to your Direct Debit Authorisation from your bank’s site or app, it will trigger the cancellation of the functionality of direct debit deposits from Airwallex. You will have to re-authorise direct debit.
How to link my Singapore bank account?
Note: eGIRO is only supported by some banks in Singapore. Please check with your banking provider if eGIRO is supported.
1. Click on “Add funds” on your Dashboard or Wallet tab
2. Click on “Direct debit from Linked Bank Account”
3. Select the bank account owner from the dropdown menu, which includes the UBOs and individuals associated with your account that you have provided to Airwallex during onboarding. Then fill out the remaining Bank Account and identification information.
Your selected form of identification (previously associated with your account during onboarding) will be used to verify your Bank Account and to establish the direct debit authorisation.
Identification details will be verified by your bank. Please ensure that the bank account owner details are accurate, otherwise, the linked bank account will fail to be created.
If you need to add an account owner or additional form of identification, you may contact support.
4. Verifying Account and Authorising Direct Debit
Airwallex will redirect you to your external bank site to complete account verification and direct debit authorisation. The details you provided will be confirmed by your bank.
5. Completing the process on your external bank site
Log in to your bank account and follow the instructions provided (exact experience differs by bank). When enabling and setting up direct debit, you have the option to add a payment limit and expiration date. If you need to adjust payment limits or your authorisation expires, you will need to go through this process again in the future.
Once your bank account and identification information are verified, you will be able to add funds via Direct Debit, using the “Add funds” method shown above in Steps 1 and 2.
We will send a copy of the Direct Debit Authorisation to the bank account owner’s email address, once the Linked Bank Account is verified and your bank confirms the identification information.
Setting user permissions for initiating direct debits
By default, only users in the account Admin role can initiate direct debits. To update permissions to enable / disable users from initiating direct debits, you may:
- Go to Account → User Management → Roles
- Select the menu inside "ᐧᐧᐧ" of a role
- Select Edit role
- Toggle "Funding via direct debit" on or off
Have suggestions or ways we could improve this feature? We’d love to hear how we can build a better top-up experience - let us know here.