How to add funds to Airwallex via Direct Debit

*This feature is currently only available for Australia and United States based accounts. If you would like to request this feature and get early access for your account, let us know here.

To make it easier for you to top-up funds to your Airwallex wallet - you can link your Australian or United States bank account to Airwallex. This allows you to withdraw funds from your other bank account into Airwallex via direct debit all within the Airwallex platform.

Linking new accounts is currently only supported on Web, but once linked a direct debit can be initiated on web or via our iOS mobile app (AUD only on mobile app, USD coming soon).

Note: Direct debits can only be initiated by approved users on your account; Airwallex will never initiate direct debits without your knowledge. Funds typically take 2 - 5 business days to be deposited into your Airwallex wallet via direct debit. All accounts also have a preset daily limit; to raise this limit, you can contact our Support Team here

- Link your Australian Bank Account
- Link your United States Bank Account
- Set User Permissions for initiating direct debits

 

Link your Australian Bank Account

1. Click on “Add funds” on your Dashboard or Wallet tab

2. Select “AUD” as the currency

3. Click on “Direct debit from Linked Bank Account”

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4. Select the bank account owner from the dropdown menu, which includes the UBOs and individuals associated with your account that you have provided to Airwallex during onboarding.

Please note that you may amend the bank account name so that it matches exactly against the account name recorded at your financial institution (i.e. from ABC Inc. to ABC Ltd.). However, it must still be owned by your selected bank account owner.

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5. To verify your Linked Bank Account, check your external bank account for the 2 micro-deposit amounts, which are expected to arrive within 2 business days. Look out for “Airwallex” in the payer name. When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard, or by going to Account → Settings → Linked Bank Accounts) to input the micro-deposit amounts and complete verification.

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After successfully verifying and creating an active Linked Bank Account, you can now use direct debit to add funds on Web or iOS (AUD only on mobile app, USD coming soon)!

 

Link your United States Bank Account

1. Click on “Add funds” on your Dashboard or Wallet tab

2. Click on “Direct debit from Linked Bank Account”

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3. Select the bank account owner from the dropdown menu, which includes the UBOs and individuals associated with your account that you have provided to Airwallex during onboarding.

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4. Choose your preferred verification method. You can verify the account instantly by logging in to your bank, or verify within 2 business days by accepting two micro-deposits from Airwallex to your bank account.

- Instant Verification
- Manual Verification 

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Instant verification

Airwallex uses Plaid to verify your bank account information and check if your account balance can cover the transaction amount. Plaid provides a secure environment for you to connect your financial accounts. Airwallex will not have access to your bank account information. Learn more about Plaid’s commitment to consumer privacy. 

You need to enter your bank credentials (i.e., username and password information) to log in to your bank account. Please note that the owner of the selected bank account must be the same as the owner you specified in Step 2. Otherwise, we may fail to verify the account. 

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Manual verification

We can also manually verify the bank account ownership by sending 2 micro-deposits to your bank account. 

Please note that you may amend the bank account name at any time so that it matches exactly against the account name recorded at your financial institution (i.e. from ABC Inc. to ABC Ltd.). However, it must still be owned by your selected bank account owner.

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To verify your Linked Bank Account, check your external bank account for the 2 micro-deposit amounts, which are expected to arrive within 2 business days. Look out for “Airwallex” in the payer name. When you’ve received the micro-deposit, you may go back (either via the reminder displayed on your Dashboard, or by going to Account → Settings → Linked Bank Accounts) to input the micro-deposit amounts and complete verification.

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After successfully verifying and creating an active Linked Bank Account, you can now use direct debit to add funds on Web or iOS (AUD only on mobile app, USD coming soon)!

Please note that you need to authorize Airwallex to direct debit from your external bank account. We will send a copy of the Direct Debit Authorization to the bank account owner’s email address.

 

Set User Permissions for initiating direct debits

By default, only users in the account Admin role can initiate direct debits. To update permissions to enable / disable users from initiating direct debits, you may:

  1. Go to Account → User Management → Roles
  2. Select the menu inside "ᐧᐧᐧ" of a role
  3. Select Edit role
  4. Toggle "Funding via Linked accounts" on or off

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Have suggestions or ways we could improve this feature? We’d love to hear how we can build a better top-up experience - let us know here.

 

 

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