Having trouble understanding your fees?
This article will help you understand your Airwallex card / expenses fees.
What are the fees charged on my invoice?
|Definition||How it works|
|Cardholder subscription / Expenses subscription||This fee is based on the number of cardholders that were active for the duration of the billing cycle.||Please see the fee schedules by region on our website to review the fee charged per active cardholder for your account.|
|Count||This unit represents the number of # of active cardholders you will be charged for.||We bill you monthly for the number of active cardholders you have. If a cardholder becomes inactive during the cycle, you will no longer be billed for that cardholder for the remainder of the cycle. See here on definitions of active and inactive cardholder.|
|Fee||This is the total fee you will be charged based on how many active cardholders you had during the month (excl. GST/VAT).||This is based on the ‘Count’ item on your statement, and the price you pay per active cardholder.|
How do I see the fees I’m being charged?
You are able to view your invoice in one of two ways. Please note only account owners/ admins will be able to view invoices
Option 1: Via the webapp
1. Please navigate to the ‘Account’ tab in the left navigation bar on your webapp
2. Click on ‘Statements’
Option 2: Via email
On the 2nd day of each calendar month, you will receive an invoice for your usage for the prior calendar month. This email will include a link to view your invoice.