If you are experiencing connection issues with Xero such as transactions not syncing, Do not ‘Disconnect’ your connection. Use the 'Reconnect' feature to recover your connection. Using this feature will help in recovering a faulty connection. Follow the steps below to reconnect to Xero.
- Navigate to the 'Connections' tab under 'Account'
- Click on the 'Xero Bank Feed' tile
- Select 'Reconnect' from the account name drop-down menu
- Follow the authorisation procedure on Xero and validate the organisation as well as Airwallex accounts/currencies for establishing a connection
Once the connection issue has been resolved, transactions will continue to sync to your previously created accounts. If the transactions still fail to sync after attempting to reconnect, please get in touch with our customer support team.
It is important to not 'Disconnect' your connection. Disconnecting will completely sever the connection between Airwallex and Xero, resulting in the loss of all sync history and currency mappings. If you choose to reconnect to Xero in the future, new bank accounts will be generated, and transactions regardless new or old will be synced to the newly created accounts. You will also need to create a one-time manual journal entry to transfer the balance from the old account to the new account (Xero Guide).
However, if you want to disconnect from Xero completely, then follow the steps here