Business Accounts supports four transfer workflows that allow for sending funds to external payees and other Airwallex accounts using different methods.

This article explains how to start and complete each transfer type.

Transfer types

The organisation-level Transfer button in the Business Accounts header is the primary entry point for all four transfer types. Selecting the Transfer button opens a dropdown menu with the following options:

• Transfer to an external payee: send funds from a Borderless Cash account to a payee outside your organisation.
• Transfer between accounts: move funds between accounts within your organisation regardless of account type (Borderless Cash or Yield).
• Batch transfer: upload a spreadsheet file to initiate multiple transfers to external payees in one action.
• Aggregate funds: consolidate balances from multiple accounts into a single destination account. Transfer approval workflows are not applicable to Aggregate funds.

Transfer types may be restricted due to regional and pricing differences or user permissions. For the complete list of eligibility requirements see Airwallex's bank account payout network.

How can I create a transfer?

The Transfer button appears in three locations, each offering different transfer types:

Yield accounts provide pre-filled fields using the Transfer between accounts workflow. Selecting the Add funds or Withdraw funds button on a Yield account opens a transfer with the Yield account pre-selected. See Getting Started with Airwallex Yield in Hong Kong for details.

Transfer to an external payee

Use this transfer type to send funds from a Borderless Cash account to a payee outside your organisation.

Prerequisites

• At least one funded Borderless Cash account.

Transfer to an existing payee

1. In the left menu, select Business Accounts.
2. In the page header, select the Transfer button. A dropdown menu opens.
3. Select Transfer to an external payee.
4. In the From account dropdown, select the source Borderless Cash account. Each account shows its current balance. A search field is available for easier selection.
5. In the Select payee dropdown, select the payee. If you need to send to someone not yet saved as a payee, see Transfer to a new payee below.
6. In the You pay exactly field, enter the amount to send. Alternatively, enter an amount in the Recipient gets field to specify what the recipient receives. Entering a value in either field automatically updates the other.
7. Use the currency selector dropdown next to each amount field to select the currency. The available balance updates to reflect the selected currency.
8. In the Transfer date field, keep the default (Immediately) or select a future date to schedule the transfer.
9. Select the Continue button. The review screen appears.
10. Complete the required details:
    • Purpose of transfer: select from the dropdown.
    • Reference: shown to the recipient; may not appear on all bank statements.
    • Description (optional): internal reference, may be used by connected accounting systems.
11. Select Create to submit the transfer. This is the final action. The button label changes to Submit for approval if the account's approval workflow requires it, or Schedule if a future transfer date was selected.

Outcome: a confirmation screen appears. Monitor the transfer status from the Transfers tab in Business Accounts. See How to view and manage transfers for more.

Transfer to a new payee

Transfers to a new or one-off recipient outside your Airwallex organisation are created through the same Transfer to an external payee workflow. You can also save a new payee from other locations on the platform. See How do I add, update and delete payees?

1. In the left menu, select Business Accounts.
2. In the page header, select the Transfer button. A dropdown menu opens.
3. Select Transfer to an external payee.
4. In the From account dropdown, select the source Borderless Cash account. Each account shows its current balance. A search field is available for easier selection.
5. Select New payee. The transfer method must be selected before other transfer values can be set. If the payee is already saved, see Transfer to an existing payee above.
6. Select the transfer method that matches the location of the new payee's bank:
   • Local bank transfer or Real-time bank transfer: recipient's bank is in the same country as the Borderless Cash account. A country flag appears on the icon.
   • International bank transfer: recipient's bank is in a different country.
   • Airwallex Pay: recipient has an Airwallex account and has shared their Airwallex Pay details. See Receive transfers via Airwallex Pay.
7. In the You pay exactly field, enter the amount to send. Alternatively, enter an amount in the Recipient gets field to specify what the recipient receives. Entering a value in either field automatically updates the other.
8. Use the currency selector dropdown next to each amount field to select the currency. The available balance updates to reflect the selected currency.
9. In the Transfer date field, keep the default (Immediately) or select a future date to schedule the transfer.
10. Under New Payee type, select the Business or Individual radio button to match the recipient's account type.
11. (International bank transfer only) Select the specific transfer rail. A local or real-time rail via the payee's domestic network may still be available and is typically faster and cheaper. For other transfer methods, the rail is set automatically. Select the Continue button.
12. Enter the new payee account information. Required details vary by transfer method, country, and recipient type:
    • Bank accounts: the destination account and routing details, which depend on the transfer method.
    • Payee address: required address details such as street, city, state or province, and postcode. Required for any cross-border transfer.
    • Country-specific identifiers: local details required by certain recipient countries or banks. SWIFT transfers may require additional details.
    • Payee details (optional): internal reference fields.
    • Add this recipient to your Payees checkbox: select to save the payee details in your organisation for future use.
13. Select the Continue button. The review screen appears.
14. Complete the required details:
    • Purpose of transfer: select from the dropdown.
    • Reference: shown to the recipient; may not appear on all bank statements.
    • Description (optional): internal reference, may be used by connected accounting systems.
15. Select Create to submit the transfer. This is the final action. The button label changes to Submit for approval if the account's approval workflow requires it, or Schedule if a future transfer date was selected.

Outcome: a confirmation screen appears. Monitor the transfer status from the Transfers tab in Business Accounts. See How to view and manage transfers.

Transfer between accounts

Use this transfer type to move funds between accounts within your organisation, including between Borderless Cash and Yield accounts. When initiated from a Borderless Cash account page, this workflow is labelled Transfer to another account with the source account pre-filled.

Prerequisites

• At least one funded source account (Borderless Cash or Yield).

Steps

1. In the left menu, select Business Accounts.
2. In the page header, select the Transfer button. A dropdown menu opens.
3. Select Transfer between accounts.
4. In the From account dropdown, select the source account. Each account shows its current available balance. A search field is available for easier selection.
5. In the To account dropdown, select the destination account. Compatible accounts are listed with their balances if permission allows. A search field is available; select the Show more link to reveal the full list of accounts.
6. In the You pay exactly field, enter the amount to send. Alternatively, enter an amount in the Recipient gets field. Entering a value in either field automatically updates the other.
7. Use the currency selector dropdown next to each amount field to select the currency. The available balance updates to reflect the selected currency. Select the Send in a different currency from what the recipient gets checkbox to convert currencies in the transfer.
8. In the Transfer date field, keep the default (Immediately) or select a future date to schedule the transfer.
9. Select the Continue button. The review screen appears.
10. Complete the required details:
    • Purpose of transfer: select from the dropdown.
    • Reference: shown to the recipient; may not appear on all bank statements.
    • Description (optional): internal reference, may be used by connected accounting systems.
    • An approval notice appears if the source account's approval workflow requires it. See [Configure account approval workflows and alerts].
11. Select Create to submit the transfer. This is the final action. The button label changes to Submit for approval if the account's approval workflow requires it, or Schedule if a future transfer date was selected.

Outcome: a confirmation screen appears. Monitor the transfer status from the Transfers tab in Business Accounts. See How to view and manage transfers.

Batch transfer

Use this transfer type to upload an .xlsx file and initiate multiple external transfers in one action. Prepare your batch file before starting. See How do I create a batch transfer? for more on batch transfers and how to create batch files.

Prerequisites

• At least one funded Borderless Cash account.
• A batch transfer file in .xlsx format with a maximum of 1,000 transfers per file.

Steps

1. In the left menu, select Business Accounts.
2. In the page header, select the Transfer button. A dropdown menu opens.
3. Select Batch transfer.
4. In the From account dropdown, select the source Borderless Cash account. Each account shows its current available balance.
5. On the upload screen, drag and drop your batch file onto the Drop or choose a file area, or select the Choose file button to browse. Upload requirements:
   • File format: .xlsx only
   • Maximum of 1,000 transfers per file

If you do not yet have a batch transfer file, use the template generation link on the upload screen. See How do I create a batch transfer? for more on batch transfers and how to create batch files.

After uploading, the platform validates all transfers in the batch. The interface provides tools to review invalid entries, partially booked batches, and transfers that fail to book.

Outcome: a confirmation screen appears. Monitor the transfer status from the Transfers tab in Business Accounts. See How to view and manage transfers.

Aggregate funds

Use this transfer type to consolidate balances from multiple source accounts into a single destination account.

Note: the Aggregate funds transfer type is not available from Borderless Cash account pages. Transfer approval workflows do not apply to Aggregate funds. A dedicated permission can be assigned to users for control purposes.

Prerequisites

• Multiple funded accounts in your organisation.

Steps

1. In the left menu, select Business Accounts.
2. In the page header, select the Transfer button. A dropdown menu opens.
3. Select Aggregate funds.
4. Select the destination account from the list, then select the Next button.
5. Review and configure aggregation amounts on the configuration screen:
   • Table: source accounts appear as rows and supported currencies appear as columns. The table header includes a search field for source accounts, checkboxes to select all accounts or all currencies, and a Reset table button to restore default values.
   • Editable cells: each cell is editable if funds are available. Edit individual cells to adjust the amount to aggregate from any account in any currency.
   • Reference field (required): enter an internal reference for the aggregation.
6. Select the Confirm and aggregate button to submit. Review all amounts before proceeding — this is the final action.

Outcome: a confirmation screen appears. Monitor the transfer status from the Transfers tab in Business Accounts. See How to view and manage transfers.

After your transfer has been created

All your organisation's transfers are visible from the Transfers tab in Business Accounts.

1. In the left menu, select Business Accounts.
2. Select the Transfers tab at the top of the page to view your transfer history across your organisation.

From this page, you can:

• View every completed, pending, blocked, and failed transfer
• Find transfer statuses and alerts
• Cancel or edit certain transfer details

For more information on available actions and information, see How to view and manage transfers.

Seeing a different version of the Airwallex platform?

You may be on the previous version of the Airwallex platform. See Revamped Airwallex experience: one place to run your whole business (beta) for more information on the change.

The best way to confirm if you are on the previous version is to check your left sidebar column for any mention of Business Accounts. In the same sidebar, you can also check that you do not see Wallet or Transfers.

Certain actions and pages may not be visible if you have not been given sufficient global or account permissions.

New platform version	Previous platform version

See How do I create a transfer? (previous) for instructions from the old Airwallex experience