How do I report fraud, or a lost or stolen card?

What to do first

Freeze or cancel your card to prevent any further transactions being made on it.

Freeze your card

Permanently cancel your card

Investigate the transactions

Once your card has been frozen, there are a few things you can do to determine if these transactions were fraudulent:

1. Check if the transaction was done by someone who may be authorised to use the card

2. Find out if the business could be trading under a different name which has shown up on your statement. You can check by googling the name or looking here: ABN search (for AUS)  and here for the UK Companies house

If you determine that the transactions were authorised, you can unfreeze your card easily in the same way you froze it. Simply click 'Unfreeze' instead.

Raise a transaction dispute

If you determine that the transactions were unauthorised, the next step is to raise a transaction dispute. To raise a transaction dispute, fill in the form below, and our Risk team will get back to you within 1 working day.

Raise a transaction dispute

How to get in touch with us:

If you need help with anything, please get in touch with our customer support team, select ‘Fraud, Lost or Stolen Card’, and fill in the necessary fields.

A member of the team will get back to you within an hour at the most.

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