We're excited you're interested in activating Payments with us! Before applying, please ensure your company meets the following criteria:
- You have an activated Airwallex business account. If you have questions on how to activate a business account at Airwallex, please refer to Getting Started
- Your company must be registered in an eligible country for the applied payment method. Applications for payment methods unavailable in these countries will fail, while the rest of your application will proceed normally.
- Your company shall fulfill payment method onboarding requirements.
- Your company does not operate in unsupported industries
Airwallex obligations require that we collect and maintain this information on all Payments users. These requirements come from our regulators and financial partners, and are intended to prevent abuse of the financial system. We also review the information you provide internally to make sure that it complies with Acceptable Use Policy and Terms & Policies.
If you meet the requirements listed above but your application was declined, please navigate back to the payments page. If a new submission is possible, we recommend reviewing all previously submitted information for accuracy. Common reasons for declines include:
- Website Accessibility: We were unable to access your website, possibly due to it being in staging mode or not yet fully operational. Please ensure your website is fully functional with clear products or services listed before submitting a new application.
- Unclear Business Model: Based on your website or other provided information, we could not clearly ascertain the products or services you offer to your customers. Please ensure your business model and how customers can purchase your products or services are clearly presented.
- Unanswered Information Requests: We previously sent a request for additional information which was not responded to. Please resubmit a new application, and we will reach out again if further details are needed.
- Unfulfilled payment method Requirements: Many payment methods would have specific onboarding requirements. Based on our assessment, your website or current information cannot be approved for partial or all applied payment methods in your application. Please refer to Payment Method Onboarding Requirement for details
- Your application did not meet the criteria during our internal review process. We cannot disclose the specific details behind this decision due to our internal standards.
- Find more information at Tracking My Application Progress.