How do I access an account statement?

There are several different reports that our customers can access and download through the Web App. This article aims to provide an overview of these reports, including their descriptions and intended purposes.

From the 'Reports' side menu

Balance Activity Report: A record of every settled wallet transaction. Used to track running Account balances across currencies.

Account statement: An official statement for a given currency, providing a transaction history and key financial information such as minimum and maximum balance.

Transaction reconciliation report: This record shows a list of all pending and settled transactions, including all individual payment attempts within a Payments batch settlement.

Balance Snapshot report: The Balance Snapshot Report provides a comprehensive view of your balances across all accounts under one entity and currencies in a single report at a specific point in time. Check more details here. Please download this for audit purposes.

Settlement and fee report: Settled transactions of payments in the selected date range, relating to our Payments product.

From the 'Global Accounts' tab

General Account Statement: This document serves as confirmation of your Global Account details for the selected account in a PDF format. It can be utilized to verify your banking information with third parties.

We would like to inform you that this correspondence is being issued by Airwallex, not the bank as your relationship is directly with Airwallex and not the bank itself. Therefore, we are unable to provide a statement issued by the external banking institution on their official letterhead.

For the New Airwallex WebApp Experience (Beta phase):

If you see "Business Accounts" in the left navigation column, you're on the new Airwallex experience. If you don't see this then please refer to steps outlined under "For the existing Airwallex Webapp Experience"

You may download a Global Account statement, as well as statements tailored for Amazon and eBay account confirmation by following the steps below:

Select an account with account type “Borderless cash” under the 'Business accounts' side menu and navigate to 'Global Accounts' tab for that account
Select the Global Account >'Export' > 'Download 'General account statement', 'Amazon Account Statement', 'eBay Account Statement'

For the existing Airwallex Webapp Experience:

If you don't see "Business Accounts" in the left navigation column, you're on the old Airwallex experience. You will be migrated to the new WebApp experience soon as we gradually roll it out.