How to add funds to Airwallex via Direct Debit

Businesses registered in the following regions can add funds via Direct Debit from Linked Bank Accounts via the WebApp:

• Australia
• Hong Kong
• New Zealand
• Singapore
• United States

Funds typically take 0 - 4 business days to be deposited into your Airwallex wallet via direct debit. For more information on settlement timeframes, refer to this guide.

If you’re not a business registered in the above regions, adding funds via Direct Debit is currently not available on the WebApp.

Note: Direct debits can only be initiated by approved users on your account; Airwallex will never initiate direct debits without your knowledge. All accounts also have a preset daily limit; to raise this limit, you can contact your Account Manager or our Support Team through our WebApp.

Setting user permissions for initiating direct debits

For the New Airwallex WebApp Experience (Beta phase):

If you see "Business Accounts" in the left navigation column, you're on the new Airwallex experience.  If you don't see this then please refer to steps outlined under "For the existing Airwallex Webapp Experience"

By default, only users in the account Admin role can create Linked Bank Accounts and initiate direct debits. To update permissions to enable / disable users, you may:

1. Go to “Users”
2. Select “Roles”
3. Find the role you’re looking for, or create a new role
4. Under account permissions, find Linked bank accounts, toggle on or off create/edit and initiate direct debit to control the permissions

For the existing Airwallex Webapp Experience:

If you don't see "Business Accounts" in the left navigation column, you're on the old Airwallex experience. You will be migrated to the new WebApp experience soon as we gradually roll it out. 

By default, only users in the account Admin role can initiate direct debits. To update permissions to enable / disable users from initiating direct debits, you may:

1. Go to Account → User Management → Roles
2. Select the menu inside "ᐧᐧᐧ" of a role
3. Select Edit role
4. Toggle "Funding via direct debit" on or off

Have suggestions or ways we could improve this feature? We’d love to hear how we can build a better top-up experience - let us know here.