How can I provide order information to increase my deposit limit?

According to local regulations, when receiving funds in certain country/regions you are required to provide corresponding sales order information for cross-border declaration. Airwallex provides a convenient experience for you to complete this declaration process before your transactions.

Go into your Global Account to view your current deposit limit. This limit represents the total value of order information you have provided, and represents the upper limit of deposits you can receive in this currency in this Airwallex account.


If you are also eligible for a payout limit, orders provided to increase your deposit limit will also increase the payout limit. You do not need to provide this information twice.

Important: Please be aware that not all Global Accounts are subject to this deposit limit and/or automatic conversion. It is always advisable to review your Global Account's 'Account Capabilities' and the applicable 'Available deposit limit'.

Currently, you may increase your limit by providing sales order information in one of two methods.

Method 1: Connect to marketplace

You may authorize Airwallex to automatically download order information from your seller account in major ecommerce marketplaces including Amazon, eBay, Shopify, Lazada, and Fnac. After a single authorization, order information generated by your store will be automatically added to your order quota for declaration.

Please see this our article on 'Linking a Global Account to a Marketplace' for more information on how to set this up.

Method 2: Upload file

You may upload order information yourself by filling in Airwallex’s order information template by following the steps below.

Step 1. Navigate to your Global account and select 'Increase limit' > 'Upload sales order information'.

Step 2. Please download and complete Airwallex's order information template available for download within detailed instructions on the next page.

Step 3. Read the instructions in the template and fill in the correct information.



Step 4. Once you are happy with your file, come back to your Airwallex account and click 'Choose File' to upload your completed file, and view validation results.

If some of your orders fail validation, please download the invalid order information file to see the errors. Error reasons are summarised in column titled 'item_error' on the far right.

Please update your order information based on the error reason, or simply delete orders with errors. Once ready, please click 'Choose file' again to upload.



  • The returned template will include all orders you have uploaded, but those with errors are sorted to appear at the top
  • We recommend you to delete the 'item_error' column before each re-upload. If further errors are identified, we will add a new 'item_error' column

Step 5. When you see the below screen, your orders have passed validation. Please click 'Submit' to upload the information and increase your Order Quota.


When uploading your file, please ensure that the date is one of our supported formats. If the format stored in your system cannot be adjusted into one of our supported formats, please contact our Support team here.


  • yyyy-MM-dd
  • yyyy-MM-dd HH:mm:ss

Other supported formats

  • yy M d
  • yy MM d
  • yy M dd
  • yy MM dd
  • yy-M-d
  • yy-MM-d
  • yy-M-dd
  • yy-MM-dd
  • yyyy M d
  • yyyy MM d
  • yyyy M dd
  • yyyy MM dd
  • yyyy-M-d
  • yyyy-MM-d
  • yyyy-M-dd
  • yyyy-MM-dd
  • yyyy/M/d
  • yyyy/MM/d
  • yyyy/M/dd
  • yyyy/MM/dd
  • yyyy.M.d
  • yyyy.MM.d
  • yyyy.M.dd
  • yyyy.MM.dd 
  • yyyy/MMM/d
  • yyyy/MMM/dd
  • yyyy-MMM-d
  • yyyy-MMM-dd
  • yyyy年M月d日
  • yyyy年MM月d日
  • yyyy年M月dd日
  • yyyy年MM月dd日
  • yyyy-M-d HH:mm
  • yyyy-MM-d HH:mm
  • yyyy-M-dd HH:mm
  • yyyy-MM-dd HH:mm
  • yyyy/M/d HH:mm
  • yyyy/MM/d HH:mm
  • yyyy/M/dd HH:mm
  • yyyy/MM/dd HH:mm
  • yyyy.M.d HH:mm
  • yyyy.MM.d HH:mm
  • yyyy.M.dd HH:mm
  • yyyy.MM.dd HH:mm
  • yyyy-M-d HH:mm:ss
  • yyyy-MM-d HH:mm:ss
  • yyyy-M-dd HH:mm:ss
  • yyyy-MM-dd HH:mm:ss
  • yyyy/M/d HH:mm:ss
  • yyyy/MM/d HH:mm:ss
  • yyyy/M/dd HH:mm:ss
  • yyyy/MM/dd HH:mm:ss
  • yyyy.M.d HH:mm:ss
  • yyyy.MM.d HH:mm:ss
  • yyyy.M.dd HH:mm:ss
  • yyyy.MM.dd HH:mm:ss
  • MMM d, yyyy hh:mm:ss aa zzz
  • MMM dd, yyyy hh:mm:ss aa zzz
  • MMM d, yyyy HH:mm:ss zzz
  • MMM dd, yyyy HH:mm:ss zzz
  • EEE, d MMM yyyy HH:mm:ss zzz
  • EEE, dd MMM yyyy HH:mm:ss zzz
  • yyyy-MMM-d HH:mm:ss.s
  • yyyy-MMM-dd HH:mm:ss.s
  • yyyy-MM-dd'T'HH:mm:ssZ
  • yyyy-MM-dd HH:mm:ss Z
  • yyyy-MM-dd HH:mm:ssX
  • yyyy-MM-dd'T'HH:mm:ssX