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Handling Card and Transaction Issues
My physical card hasn’t been delivered
Why did my card payment fail?
What are Pending or Reversed card transactions?
I’m not receiving the verification code for my card payment or the code is not working (Visa 3DS)
What should I do if my phone is lost or stolen? (Apple Pay/Google Pay)
How do I freeze or cancel my card?
Why have transactions gone through, even after my card has been frozen / cancelled?
How can I avoid card fraud?
How do I dispute a card transaction?
Types of Transaction Fraud and Understanding Your Liability