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Handling Card and Transaction Issues

  • My physical card hasn’t been delivered
  • Why did my card payment fail?
  • What are Pending or Reversed card transactions?
  • I’m not receiving the verification code for my card payment or the code is not working (Visa 3DS)
  • What should I do if my phone is lost or stolen? (Apple Pay/Google Pay)
  • How do I freeze or cancel my card?
  • Why have transactions gone through, even after my card has been frozen / cancelled?
  • How can I avoid card fraud?
  • How do I dispute a card transaction?
  • Types of Transaction Fraud and Understanding Your Liability
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