I'm having trouble signing up

This article details a few common reasons, problems or errors that can prevent signing up for an Airwallex account. Hopefully they help and you'll be signed up in no time.

1. Make sure you're on our signup page

Our login page looks similar, but unfortunately doesn't support signups. Head to our signup page here to to create an account.

2. Check your phone number

Don't forget to drop the zero at the start of your phone number. It should look like this:


3. You might already have an account with us

Have you signed up to Airwallex in the past, using the same email address or phone number?

To check, try resetting your password using either your email address or phone number. If you have signed up with us before, you'll get an email or text message to prompt you to reset your password.

It may take a few minutes for it to come through. Once it does, simply reset your password and login here!

If none of these have worked and you're still having trouble signing up, please reach out to our friendly customer support team. They'd be happy to help!